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Effective Date: 7/22/2024

1. Introduction

Top Tier Overhead Doors (“Company,” “we,” “our,” or “us”) values your privacy and is committed to protecting your personal information. This Privacy Policy describes how we collect, use, disclose, and safeguard your information when you interact with our website, services, and communications, including phone calls and SMS text messaging.

By using our services, you agree to the collection and use of information in accordance with this policy.

2. Information We Collect

We may collect personal information that you voluntarily provide to us when requesting services, scheduling appointments, filling out forms on our website, or communicating with us.

This information may include:

• Name

• Phone number

• Email address

• Service address

• Billing information

• Details about your garage door service request

We may also collect limited non-personal information such as browser type, device information, and website usage data.

3. How We Use Your Information

We use the information we collect for business purposes including:

• Scheduling and providing garage door repair, installation, and maintenance services

• Communicating with you regarding appointments, estimates, invoices, and service updates

• Sending appointment reminders and service notifications

• Responding to customer service inquiries

• Improving our services and customer experience

• Complying with legal obligations

4. SMS Text Messaging Communications

If you provide your phone number and consent to receive text messages, we may send SMS communications related to:

• Appointment confirmations and reminders

• Service updates

• Technician arrival notifications

• Customer service communications

• Promotional offers or service reminders (if opted in)

Message frequency may vary.

Standard message and data rates may apply based on your mobile carrier plan.

You may opt out of SMS communications at any time by replying STOP to any message. You may reply HELP for assistance.

Your mobile information will not be shared with third parties or affiliates for marketing or promotional purposes.

5. Information Sharing

We do not sell, rent, or trade your personal information.

We may share information only in the following circumstances:

• With service providers who assist in operating our business (such as scheduling platforms or payment processors)

• When required by law or legal process

• To protect the rights, property, or safety of our company, customers, or others

Any third parties we work with are required to maintain the confidentiality and security of your information.

6. Data Security

We implement reasonable administrative, technical, and physical safeguards designed to protect your personal information from unauthorized access, disclosure, or misuse.

However, no internet transmission or storage system can be guaranteed to be 100% secure.

7. Your Privacy Rights

You may request to:

• Access the personal information we have about you

• Correct inaccurate information

• Request deletion of your personal information (subject to legal requirements)

To make a request, please contact us using the information below.

8. Third-Party Websites

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any updates will be posted on this page with an updated effective date.

10. Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us:

Top Tier Overhead Doors
League City, TX 77573
Phone: (281) 241-7705
Email: contact@toptierdoors.com

Effective Date: 7/22/2024

1. Acceptance of Terms

By accessing or using the services provided by Top Tier Overhead Doors (“Company,” “we,” “our,” or “us”), including our website, phone services, scheduling platforms, and SMS communications, you agree to be bound by these Terms of Service.

If you do not agree with these Terms, please do not use our services.

2. Services Provided

Top Tier Overhead Doors provides residential and commercial garage door services including, but not limited to:

• Garage door repair

• Garage door installation and replacement

• Garage door opener repair and installation

• Maintenance and inspection services

• Parts sales and related services

All services are subject to technician availability and service area limitations.

3. Estimates and Pricing

Estimates provided by the Company are based on the information available at the time of the estimate.

Final pricing may vary depending on:

• Actual condition of equipment

• Additional parts or labor required

• Changes requested by the customer

Customers will be informed of additional costs whenever possible prior to work being performed.

Payment is due upon completion of service unless otherwise agreed in writing.

4. Appointment Scheduling and Access

Customers agree to provide reasonable access to the property and garage door equipment at the scheduled appointment time.

Failure to provide access may result in:

• Appointment rescheduling

• Possible service call fees

Customers are responsible for ensuring that the service area is safe and accessible for technicians.

5. Warranties and Limitations

Any warranties provided on parts or labor will be disclosed at the time of service.

Manufacturer warranties apply to new equipment and parts when applicable.

The Company is not responsible for:

• Pre-existing structural issues

• Damage caused by misuse or lack of maintenance

• Issues unrelated to the services performed

6. Limitation of Liability

To the fullest extent permitted by law, [Company Name] shall not be liable for any indirect, incidental, or consequential damages arising from the use of our services.

Total liability for any claim related to services performed shall not exceed the amount paid by the customer for those services.

7. Website Use

Users agree not to:

• Use the website for unlawful purposes

• Attempt to gain unauthorized access to systems or data

• Interfere with the operation or security of the website

All website content is the property of [Company Name] and may not be copied or distributed without permission.

8. SMS Messaging Terms

By providing your phone number and opting in, you consent to receive SMS text messages from [Company Name] related to:

• Appointment confirmations

• Appointment reminders

• Service updates

• Technician arrival notifications

• Customer service communications

• Promotional messages (if opted in)

Message frequency may vary.

Message and data rates may apply depending on your mobile carrier plan.

You may opt out of SMS messages at any time by replying STOP to any message.

For assistance, reply HELP or contact us directly.

Mobile carriers are not responsible for delayed or undelivered messages.

9. Privacy

Your use of our services is also governed by our Privacy Policy, which explains how we collect, use, and protect your information.

We do not sell or share mobile information with third parties or affiliates for marketing or promotional purposes.

10. Changes to These Terms

We reserve the right to modify these Terms of Service at any time. Updated versions will be posted on our website with a revised effective date.

Continued use of our services constitutes acceptance of any updated terms.

11. Governing Law

These Terms shall be governed by and interpreted in accordance with the laws of the State of [Your State], without regard to conflict of law principles.

12. Contact Information

If you have questions about these Terms of Service, please contact us:

Top Tier Overhead Doors
League City, TX 77573
Phone: (281) 241-7705
Email: contact@toptierdoors.com